WARRANTY DISCLAIMER

What does this warranty cover?

Thank you for your interest in Roshan Water™ Solutions.

Roshan Water^™ Solutions warrants that all VeloCens^™ systems including the testing unit, setup components, test kit consumables reader (together defined as the “VeloCens^™Products”) will be free from defects in material and workmanship, when subjected to normal, proper and intended usage and maintenance for 2 years from the date the VeloCens^™ Products are purchased (“Warranty Period”). During the Warranty Period, Roshan Water^™ Solutions will, in its sole discretion, repair or replace, at no charge, products, components or parts of defective VeloCens^™ Products, if the defects arise from improper material or workmanship, under normal use and maintenance. This warranty is only applicable to customers who purchase VeloCens^™ Products directly from Roshan Water^™ Solutions (“Customer”). This warranty does not cover any damage caused by accident or natural disaster, or improper usage, including but not limited to: neglect, misuse, improper service/maintenance, and tampering of the VeloCens^™ Products.

What will we do to correct problems?

Roshan Water^™ Solutions will, at its option, either replace or repair defective VeloCens^™ Products, at no charge, using new or refurbished replacement parts, during the Warranty Period.

What do you have to do?

To obtain warranty service during the Warranty Period, the Customer must contact Roshan Water^™ Solutions in writing, promptly, once the defect is discovered. Roshan Water^™ Solutions will then determine the most appropriate course of action. The Customer can contact Roshan Water^™ Solutions by email at [email protected] or through the contact page on this website. The Customer is responsible for paying shipping costs of VeloCens^™ Products to and from Roshan Water^™ Solutions in respect of warranty coverage.

How long does the coverage last?

The warranty period for VeloCens^TM Products, purchased from Roshan Water^™ Solutions, is two (2) years from the date of purchase. Repaired or replaced Velocens^™ Products will assume the remaining warranty period of the original VeloCens^™ Products (i.e. 2 years from the original purchase date) or one (1) year from the date the repaired or replaced VeloCens^™ Products are shipped to the Customer, whichever period is longer.

Any tampering with the VeloCens^™ Products, including repairs by persons unauthorized by Roshan Water^™ Solutions will cancel the Warranty Period.

The Warranty Period is not transferable from the Customer to a third party.

What does this limited warranty not cover?

This warranty does not cover defects which are not in material or workmanship, including, but not limited to defects caused by:

• accident or natural disaster;
• disassembling, tampering with, altering, repairs or work done by persons unauthorized by Roshan Water^TM Solutions;
• improper usage and negligent handling by the Customer or third party, including improper installation;
• improper service and/or maintenance;
• unintended use, contrary to the original intended application and/or on-line or written instructions provided by Roshan Water^TM Solutions; and
• improper storage or transport.