What does this warranty cover?
Thank you for your interest in Roshan Water™ Solutions.
Roshan Water™ Solutions warrants that all VeloCens™ systems including the testing unit, setup components, test kit consumables reader (together defined as the “VeloCens™Products”) will be free from defects in material and workmanship, when subjected to normal, proper and intended usage and maintenance for 2 years from the date the VeloCens™ Products are purchased (“Warranty Period”). During the Warranty Period, Roshan Water™ Solutions will, in its sole discretion, repair or replace, at no charge, products, components or parts of defective VeloCens™ Products, if the defects arise from improper material or workmanship, under normal use and maintenance. This warranty is only applicable to customers who purchase VeloCens™ Products directly from Roshan Water™ Solutions (“Customer”). This warranty does not cover any damage caused by accident or natural disaster, or improper usage, including but not limited to: neglect, misuse, improper service/maintenance, and tampering of the VeloCens™ Products.
What will we do to correct problems?
Roshan Water™ Solutions will, at its option, either replace or repair defective VeloCens™ Products, at no charge, using new or refurbished replacement parts, during the Warranty Period.
What do you have to do?
To obtain warranty service during the Warranty Period, the Customer must contact Roshan Water™ Solutions in writing, promptly, once the defect is discovered. Roshan Water™ Solutions will then determine the most appropriate course of action. The Customer can contact Roshan Water™ Solutions by email at [email protected] or through the contact page on this website. The Customer is responsible for paying shipping costs of VeloCens™ Products to and from Roshan Water™ Solutions in respect of warranty coverage.
How long does the coverage last?
The warranty period for VeloCensTM Products, purchased from Roshan Water™ Solutions, is two (2) years from the date of purchase. Repaired or replaced Velocens™ Products will assume the remaining warranty period of the original VeloCens™ Products (i.e. 2 years from the original purchase date) or one (1) year from the date the repaired or replaced VeloCens™ Products are shipped to the Customer, whichever period is longer.
Any tampering with the VeloCens™ Products, including repairs by persons unauthorized by Roshan Water™ Solutions will cancel the Warranty Period.
The Warranty Period is not transferable from the Customer to a third party.
What does this limited warranty not cover?
This warranty does not cover defects which are not in material or workmanship, including, but not limited to defects caused by: